PeopleShores Sets-up a 70-Person Operation in Clarksdale to Support the State of Mississippi
The program adds automation and contact center jobs in rural Mississippi to expedite processing of unemployment claims
Clarksdale, MS:
The Mississippi Department of Employment Security (MDES), under the leadership of Executive Director Jackie Turner, embarked on a mission to address the unprecedented number of unemployment claims in the State of Mississippi due to the Covid-19 pandemic. In order to achieve this mission, MDES partnered with the Horne CPA and PeopleShores to launch a program to expedite filing and processing of new unemployment claims.
The program is designed to rapidly resolve two of the biggest issues faced by the department: accessibility to file claims and the capacity to process those claims.
To improve accessibility, the Horne-PeopleShores team is focusing on three important aspects; decrease the hold times, get claims into the system faster, and provide timely support to the people impacted. To improve processing capacity, the team is collaborating with MDES experts to identify and automate key processes.
In a short span of ten days, the team ramped up their operations by 150 people in Jackson and Clarksdale to assist people in filing their claims and weekly certifications.
The automation of the key processes is delivered by expanding the Center of Excellence for RPA (Robotic Process Automation) in Clarksdale which PeopleShores had established in collaboration with Automation Anywhere, a global leader in RPA technology.
Horne LLP is a Jackson based Business Advisory Group and PeopleShores is a Silicon Valley based Impact Sourcing Enterprise that creates professional careers in underserved communities.
Jackie Turner said, “We are grateful to Governor Tate Reeves for his support of this mission. We are delighted to see Horne and PeopleShores respond to our need with speed and scale with their technology and operational expertise”.
Jon Levingston, Executive Director of the Chamber and Economic Development Authority of Coahoma County, said, “We applaud the opportunity to grow our local economy during this unprecedented time. It is an honor to serve our state and our citizens by helping them to have greater and more efficient access to unemployment assistance. I am particularly grateful to Executive Board Chair of PeopleShores, Murali Vullaganti, for his ability to recognize and address so quickly this vital need to take care of unemployed workers in Mississippi.”
Mayor Chuck Espy stated, “I am grateful to PeopleShores and the Horne Group for developing a strategy for assisting our state help our citizens who have become unemployed due to the Covid-19 pandemic. We have an outstanding workforce in Clarksdale and I am so proud of them. For so many years, they have only been waiting for opportunities, and during the past 3 years, we have begun providing those opportunities. We shall continue moving our community forward!”
Johnny Newson, President of the Coahoma County Board of Supervisors, said, “I am overwhelmed with pride that many of those unemployed workers are now being assisted with their claims right here in Coahoma County at the PeopleShores Center in Clarksdale. I am so grateful PeopleShores is located here and I am so proud of the number of new jobs they are bringing to our county.”
For any further information, call: Jon Levingston, (662) 902-4968
The program adds automation and contact center jobs in rural Mississippi to expedite processing of unemployment claims
Clarksdale, MS:
The Mississippi Department of Employment Security (MDES), under the leadership of Executive Director Jackie Turner, embarked on a mission to address the unprecedented number of unemployment claims in the State of Mississippi due to the Covid-19 pandemic. In order to achieve this mission, MDES partnered with the Horne CPA and PeopleShores to launch a program to expedite filing and processing of new unemployment claims.
The program is designed to rapidly resolve two of the biggest issues faced by the department: accessibility to file claims and the capacity to process those claims.
To improve accessibility, the Horne-PeopleShores team is focusing on three important aspects; decrease the hold times, get claims into the system faster, and provide timely support to the people impacted. To improve processing capacity, the team is collaborating with MDES experts to identify and automate key processes.
In a short span of ten days, the team ramped up their operations by 150 people in Jackson and Clarksdale to assist people in filing their claims and weekly certifications.
The automation of the key processes is delivered by expanding the Center of Excellence for RPA (Robotic Process Automation) in Clarksdale which PeopleShores had established in collaboration with Automation Anywhere, a global leader in RPA technology.
Horne LLP is a Jackson based Business Advisory Group and PeopleShores is a Silicon Valley based Impact Sourcing Enterprise that creates professional careers in underserved communities.
Jackie Turner said, “We are grateful to Governor Tate Reeves for his support of this mission. We are delighted to see Horne and PeopleShores respond to our need with speed and scale with their technology and operational expertise”.
Jon Levingston, Executive Director of the Chamber and Economic Development Authority of Coahoma County, said, “We applaud the opportunity to grow our local economy during this unprecedented time. It is an honor to serve our state and our citizens by helping them to have greater and more efficient access to unemployment assistance. I am particularly grateful to Executive Board Chair of PeopleShores, Murali Vullaganti, for his ability to recognize and address so quickly this vital need to take care of unemployed workers in Mississippi.”
Mayor Chuck Espy stated, “I am grateful to PeopleShores and the Horne Group for developing a strategy for assisting our state help our citizens who have become unemployed due to the Covid-19 pandemic. We have an outstanding workforce in Clarksdale and I am so proud of them. For so many years, they have only been waiting for opportunities, and during the past 3 years, we have begun providing those opportunities. We shall continue moving our community forward!”
Johnny Newson, President of the Coahoma County Board of Supervisors, said, “I am overwhelmed with pride that many of those unemployed workers are now being assisted with their claims right here in Coahoma County at the PeopleShores Center in Clarksdale. I am so grateful PeopleShores is located here and I am so proud of the number of new jobs they are bringing to our county.”
For any further information, call: Jon Levingston, (662) 902-4968